The winners of the Gulf Customer Experience Awards were announced at the Jumeirah Creek side Hotel where the Finals and Awards Ceremony took place. British Orchard Nursery won the overall category and was presented the prestigious Best Customer Experience Award at Gulf Customer Experience Awards 2015/Gulf Digital Experience Awards 2015 amongst 23 government, national, and international corporations. In addition, the nursery chain was awarded in other prestigious categories: Employee Engagement, Education, and the Founder and CEO, Vandana Gandhi, was awarded the Customer Experience Professional Award. The awards were presented by Mr. Mohammed Bushanain, Executive Director-Business Excellence Center at Department of Economic Development, Dubai. The awards are designed to recognize best practice in delivering outstanding customer and digital experience in the Gulf and it provides companies with opportunities to showcase and gain recognition for their hard work.
The Awards aim to support organizations and businesses as a vehicle for sharing best practice and for promoting continuous improvement, learning and personal development.
Competing against the region's most prominent companies from diverse industries, other winners include Dubai Municipality for Insight & Feedback, Dubai Smart Government Department for Government Services, National Bank of Fujairah for Customer Experience Team, and HSBC for Business Change or Transformation, among many others.
Ms. Vandana Gandhi stated at the ceremony, “BON is elated to be recognized for its quality effort amongst 23 companies at the Middle East forum. It truly an honor to be chosen as the winner of so many accolades at one event, especially to be recognized for the ‘Best Overall Customer Experience’ provided. We would like to thank all of our parents, staff, and government partners for making this achievement possible.”
About British Orchard Nursery:
British Orchard Nursery is the Middle East's first largest nursery chain to be ISO 14001, 18001 and ISO 9001:2008 quality certified with numerous national and international awards. Dedicated to helping children reach their highest potential, British Orchard Nursery is a well-established nursery chain, holding a reputation for excellence and a deep commitment to developing young minds. Their passion for providing quality care and education is evident in their success and increasing number of branches. The nursery now occupies 14 sites across the UAE, with branches in Bur Dubai, Jumeirah, Dubai Silicon Oasis, Dubai Media City, JBR, Al Twar, Dubai Women’s College, DEWA, Dubai Municipality, Sharjah, Abu Dhabi (Al Nahyan & Al Bateen) and ADCO.
Over the years it has become a well-trusted centre of excellence in UAE for early years’ education. It follows British National Early Years Curriculum, with the addition of structure and progression, whilst still adhering to OFSTED (The British regulatory body) guidelines. The Nursery chain has won 11 international and 10 national awards over the years including the Sheikh Khalifa Excellence Award (SKEA) in 2015, and the Dubai Quality Appreciation Award (DQAA) as well as Dubai Human Development Appreciation Award (DHDAA) in 2014. Having highly trained staff and fantastic facilities, the nursery caters to children from 6 months to 4+ years. Remarkably, the many facilities include an extensive gym and fitness centre specially designed for juniors, developing healthy practices through their “Gym-Juniorz” program, expertly promoting children's strength, flexibility, agility, coordination, self confidence and self-esteem.
The curriculum is planned to meet the needs of each child as an individual, ensuring that all seven areas of learning are interlinked throughout the day, providing in-depth and fulfilling learning experiences for children to explore, create, discover and study. The nursery provides extended care for children through their afternoon apple's club and also fun filled and stimulating experiences at their holiday camps.
The Nursery facilities include comprehensive creative spaces that offers role play to develop children’s social and imaginative skills; soft play; swimming pools; construction area where children recreate real life events and situations; a library, a water play area where they can develop understanding of challenging concepts in a ‘hands on capacity’; sand area to explore scientific and mathematical concepts; messy play or painting area to develop creativity; grass area etc. The school offers Arabic and French lessons, ballet, and gym lessons as well as computer classes.